Towards socially inclusive digital society: Transforming service culture (DigiIN)

Public description of the goals at the beginning of the project

The number of digital health and welfare services is increasing unprecedentedly in Finland. The rapid change demands a cultural change from organisations, professionals and clients. The DigiIN project focuses on the digitalisation of health and welfare services and aims to find solutions to keep everybody along and alleviate social inequalities in the increasingly digitalised society. To get a broad view we will use a wide range of research methods such as large national surveys, case studies, digital service pilots, policy analyses, interviews, and ethnography. The consortium represents top expertise in many disciplines. High impact is warranted because of the well-established connections of the partners with a wide range of key stakeholders. As a result of this project, the service culture is transformed to better support social inclusion; solutions will be created for supporting this change and the interaction between digitalisation and different cultures will be promoted.